Diploma of Quality Auditing – BSB50920 $3500

This qualification is suitable for those who are working in, or wish to work in auditing and compliance roles in any sector or industry – the skills are transferable.

Learn how to achieve and maintain compliance against funding contracts, regulations and Standards; introduce continuous improvement activities; and understand and manage risk.

The training program consists of twelve (12) Units of Competency.

There are four Core units:

• BSBAUD411 Participate in Quality Audits
• BSBAUD511 Initiate Quality Audits
• BSBAUD512 Lead Quality Audits
• BSBAUD513 Report on Quality Audits

And eight (8) Elective units – see Electives Tab

• Assessment for this program incorporates:
  • Written activities
    • Questions which relate to the underpinning knowledge of the unit (information found in the Learner Guide)
    • Questions which require some independent research to build on your skills and knowledge
  • Final Project (for each unit competency)
  • And a final project and Skype or face-to-face presentation of your Audit Plan (for BSBAUD411, BSBAUD511, BSBAUD512 & BSBAUD512)
  • All students must prepare for, participate in and report on two quality audits. These can be audits in your workplace (with evidence provided to confirm your participation) or audits that are based on scenario’s and simulations if you are not currently working in quality or compliance.

• Units have also been clustered together so that projects undertaken as part of assessment may be used as evidence of compliance with the NDIS Practice Standards.
• Students can use their workplace documentation but there is also the option for those who are not working in an organisation to use documents from an example provider, SQS Support Services.
• These documents, supplied as part of the course with permission from SQS Safety & Quality Solutions, may also be utilised/adopted within organisations where the students work.

• A Diploma level qualification takes a minimum of 12 months to complete for learners with no prior experience or knowledge of auditing, compliance or continuous improvement activities.
• Quality Service Skills completes an individual Learner Profile with each learner prior to enrolment, to gain an understanding of your prior skills and experience. This helps us to determine appropriate time-frames for completion of all study based on your needs and abilities.
• The above time-frames include all training, assessment and workplace and/or placement observations.
• There are no pre-requisite units of competency to undertake this program
• Whilst it is preferable that the participants have the ability to access workplace documentation to assist with their assessments, it is not a formal requirement and Quality Service Skills can assist you to source sample templates, reports and audit plans.
• A pre-enrolment interview and Language, Literacy and Numeracy Assessment is required to be undertaken by each participant, to ensure that this is the right course for you to complete, and to determine that you are able to undertake Assessments at AQF 5 (Diploma) level. Enquiries by phone are also welcome. Please see our Student Information page for more information on these requirements.

• Carli Lamb, who is a trainer/assessor with Quality Service Skills has an extensive professional background in risk and compliance, including over 19 years of experience as a Lead Auditor in the health, community and disability services sector.  Carli has worked with a number of Approved Quality Auditors (AQA’s), and has audited over 80 NDIS providers and assisted around 30 providers through the process for certification as a consultant with her business SQS Safety & Quality Solutions.
• Jackie Moriarty holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment, and has over 14 years’ experience in the training industry. Her Quality Auditing and Compliance experience includes preparation for and participation in federal and state-based funding and contractual compliance audits including: Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, National Standards for Disability Services, Department of Ageing (Commonwealth Home Support Program), Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits, ASQA Re-Registration & Addition to Scope (Standards for Registration 2015), Victorian Registration & Qualifications Authority, QLD Department of Education User Choice, Skills Tasmania AVETMISS Compliance, Department of Employment jobactive ‘Quality Assurance Framework’, Department of Innovation Skills for Education and Employment Program, Victorian State Government (HESG – contractual compliance, business process, evidence of eligibility, evidence of participation), Department of Employment (NEIS Program), NSW Smart & Skilled Funding …….just to name a few. Jackie’s experience and knowledge ensures this training program is relevant and tailored to suit your individual needs.

If you have experience in auditing, compliance and continuous improvement activities, you may like to have those skills formally recognised through a Recognition of Prior Learning (RPL) Process.

Quality Service Skills offers RPL for units of competency within the BSB50920 Diploma of Quality Auditing.

Participants who are deemed competent through the RPL process are awarded either a Nationally Recognised Statement of Attainment or a full Certificate.

See our RPL page for more information, contact Jackie or submit an Enquiry Form on the home page.

• The cost of the Diploma of Quality Auditing is $ 3500 per person, for either workplace-based delivery OR Online
• Quality Service Skills do not offer or have access to VET Student Loans..
• The cost for RPL is by enquiry. See the RPL Learner Instructions for more information
• Please see our Fees & Charges page for further detail, and information on payment methods, payment plans, refunds and fee collection/protection.
• Group prices can be negotiated on enquiry.
• Corporate prices are also available upon enquiry if you would prefer the training delivered in your workplace.

• The BSB50920 Diploma of Quality Auditing is Nationally Recognised Training
• Please see our Nationally Recognised Training page for more information

• BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements
• BSBCMM511 Communicate with influence
• BSBCRT511 Develop critical thinking in others
• BSBTWK502 Manage team effectiveness
• BSBLDR522 Manage people performance
• BSBOPS504 Manage business risk
• BSBSTR502 Facilitate Continuous Improvement

And for students interested in the double-Diploma with the Diploma of Leadership and Management, the following electives are required:

• BSBPEF502 Develop and use emotional intelligence
• BSBOPS502 Manage business operational plans
• BSBLDR523 Lead and manage effective workplace relationships
• BSBFIN501 Manage budgets and financial plans

Diploma of Leadership and Management – BSB50420  $3500

This qualification is suitable for those who are working in, or wish to work in a leadership and management role in any sector or industry – the skills are transferable.

Learn how to use your skills to effectively lead and manage teams and develop and manage operational plans to meet organisational objectives.

The training program consists of twelve (12) Units of Competency.

There are six (6) Core units:

• BSBCMM511 Communicate with influence
• BSBCRT511 Develop critical thinking in others
• BSBLDR523 Lead and manage effective workplace relationships
• BSBOPS502 Manage business operational plans
• BSBPEF502 Develop and use emotional intelligence
• BSBTWK502 Manage team effectiveness

And six (6) Elective units – see Elective tab

• Assessment for this program incorporates:
  • Written activities
    • Questions which relate to the underpinning knowledge of the unit (information found in the Learner Guide)
    • Questions which require some independent research to build on your skills and knowledge
  • Final Project (for each unit competency)
  • Observation

• Units have also been clustered together so that projects undertaken as part of assessment may be used as evidence of compliance with the NDIS Practice Standards.
• Students can use their workplace documentation but there is also the option for those who are not working in an organisation to use documents from an example provider, SQS Support Services.
• These documents, supplied as part of the course with permission from SQS Safety & Quality Solutions, may also be utilised/adopted within organisations where the students work.

• A Diploma level qualification takes a minimum of 12 months to complete for learners with no prior experience or knowledge of auditing, compliance or continuous improvement activities.
• Quality Service Skills completes an individual Learner Profile with each learner prior to enrolment, to gain an understanding of your prior skills and experience. This helps us to determine appropriate time-frames for completion of all study based on your needs and abilities.
• The above time-frames include all training, assessment and workplace and/or placement observations.
• There are no pre-requisite units of competency to undertake this program
• Whilst it is preferable that the participants have the ability to access workplace documentation to assist with their assessments, it is not a formal requirement and Quality Service Skills can assist you to source sample templates, reports and audit plans.
• A pre-enrolment interview and Language, Literacy and Numeracy Assessment is required to be undertaken by each participant, to ensure that this is the right course for you to complete, and to determine that you are able to undertake Assessments at AQF 5 (Diploma) level. Enquiries by phone are also welcome. Please see our Student Information page for more information on these requirements.

• Carli Lamb, who is a trainer/assessor with Quality Service Skills has an extensive professional background in risk and compliance, including over 19 years of experience as a Lead Auditor in the health, community and disability services sector.  Carli has worked with a number of Approved Quality Auditors (AQA’s), and has audited over 80 NDIS providers and assisted around 30 providers through the process for certification as a consultant with her business SQS Safety & Quality Solutions.
• Jackie Moriarty holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment, and has over 14 years’ experience in the training industry. Her Quality Auditing and Compliance experience includes preparation for and participation in federal and state-based funding and contractual compliance audits including: Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, National Standards for Disability Services, Department of Ageing (Commonwealth Home Support Program), Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits, ASQA Re-Registration & Addition to Scope (Standards for Registration 2015), Victorian Registration & Qualifications Authority, QLD Department of Education User Choice, Skills Tasmania AVETMISS Compliance, Department of Employment jobactive ‘Quality Assurance Framework’, Department of Innovation Skills for Education and Employment Program, Victorian State Government (HESG – contractual compliance, business process, evidence of eligibility, evidence of participation), Department of Employment (NEIS Program), NSW Smart & Skilled Funding …….just to name a few. Jackie’s experience and knowledge ensures this training program is relevant and tailored to suit your individual needs.

• The cost of the Diploma of Leadership and Management is $ 3500 per person, for either workplace-based delivery OR Online
• Quality Service Skills do not offer or have access to VET Student Loans..
• The cost for RPL is by enquiry. See the RPL Learner Instructions for more information
• Please see our Fees & Charges page for further detail, and information on payment methods, payment plans, refunds and fee collection/protection.
• Group prices can be negotiated on enquiry.
• Corporate prices are also available upon enquiry if you would prefer the training delivered in your workplace.

• The BSB50420 Diploma of Leadership and Management is Nationally Recognised Training
• Please see our Nationally Recognised Training page for more information

• BSBFIN501 Manage Budgets and Financial Plans
• BSBSTR502 Facilitate Continuous Improvement
• BSBLDR522 Manage people performance
• BSBOPS504 Manage business risk
• BSBAUD411 Participate in quality audits
• BSBAUD511 Initiate quality audits

And for the dual Diploma of Leadership and Management AND Quality Auditing, these electives:

• BSBAUD512 Lead quality audits
• BSBAUD513 Report on quality audits
• BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements
• BSBAUD412 Work within compliance frameworks