Quality Service Skills delivers the following Nationally Recognised Skill Sets:

BSBSS00128 Lead Auditor Skill Set 

This qualification suits those who are working in, or wish to work in auditing and compliance roles in any sector or industry – the skills are transferable. You will learn how to achieve and maintain compliance against your funding contracts, regulations and Standards; as well as how to introduce continuous improvement activities; lead and manage teams and understand and manage risk.

The training program consists of four (4) Units of Competency that make up the Skill Set.

  • BSBAUD411 Participate in Quality Audits
  • BSBAUD511 Initiate Quality Audits
  • BSBAUD512 Lead Quality Audits
  • BSBAUD513 Report on Quality Audits

This Skill Set is the minimum requirement to work as a Lead Auditor.


  • Self-paced Online Delivery & Workshops (combination)
    • Access to our Learning Management System
    • Can commence one unit of competency at a time (or more)
    • Supplemented by quarterly Skype or Zoom contact to assist with underpinning skills and knowledge development
    • Calls are scheduled at flexible dates/times to suit learner attendance
    • Workplace visits for additional support if required***(note: if within driving range in Victoria)
    • Unlimited phone call and/or email support by your trainer.

Delivery formats include either Online or Workplace delivery

  • Can be scheduled for suitable days and times with a minimum of 6 participants
  • Unlimited phone call and/or email support by your trainer.
  • Skype sessions as required
  • Assessment for this program incorporates:
    • Written activities
      • Questions which relate to the underpinning knowledge of the unit (information found in the Learner Guide)
      • Questions which require some independent research to build on your skills and knowledge
    • Final Project (for each unit competency)
    • And a final project and Skype or face-to-face presentation of your Audit Plan (for BSBAUD411, BSBAUD511, BSBAUD512 & BSBAUD513)
    • All students must prepare for, participate in and report on two quality audits. These can be audits in your workplace (with evidence provided to confirm your participation) or audits that are based on scenario’s and simulations if you are not currently working in quality or compliance.
    • Assessment Overview for Online
  • A Skill Set with four Diploma level units can take between 3-12 months to complete
  • For learners with no prior experience or knowledge of auditing, compliance or continuous improvement activities, 4-6 months is the average but timeframes vary depending on your personal experience, study experience and committment to training.
  • Quality Service Skills completes an individual Learner Profile with each learner prior to enrolment, to gain an understanding of your prior skills and experience. This helps us to determine appropriate time-frames for completion of all study based on your needs and abilities.
  • The above time-frames include all training, assessment and workplace and/or placement observations.
  • There are no pre-requisite units of competency to undertake this program
  • Whilst it is preferable that the participants have the ability to access workplace documentation to assist with their assessments, it is not a formal requirement and Quality Service Skills can assist you to source sample templates, reports and audit plans.
  • A pre-enrolment interview and Language, Literacy and Numeracy Assessment is required to be undertaken by each participant, to ensure that this is the right course for you to complete, and to determine that you are able to undertake Assessments at AQF 5 (Diploma) level. Enquiries by phone are also welcome. Please see our Student Information page for more information on these requirements.
  • Jackie Moriarty holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment, and has over 14 years’ experience in the training industry. Her Quality Auditing and Compliance experience includes preparation for and participation in federal and state-based funding and contractual compliance audits including: Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, National Standards for Disability Services, Department of Ageing (Commonwealth Home Support Program), Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits, ASQA Re-Registration & Addition to Scope (Standards for Registration 2015), Victorian Registration & Qualifications Authority, QLD Department of Education User Choice, Skills Tasmania AVETMISS Compliance, Department of Employment jobactive ‘Quality Assurance Framework’, Department of Innovation Skills for Education and Employment Program, Victorian State Government (HESG – contractual compliance, business process, evidence of eligibility, evidence of participation), Department of Employment (NEIS Program), NSW Smart & Skilled Funding …….just to name a few. Jackie’s experience and knowledge ensures this training program is relevant and tailored to suit your individual needs.

If you have experience in auditing, compliance and continuous improvement activities, you may like to have those skills formally recognised through a Recognition of Prior Learning (RPL) Process.

Quality Service Skills offers RPL for 4 units of competency within the BSBSS00128 Lead Auditor Skill Set.

Participants who are deemed competent through the RPL process are awarded either a Nationally Recognised Statement of Attainment (Skill Set).

See our RPL page for more information, contact Jackie or submit an Enquiry Form on the home page.

  • The cost of the Lead Auditor Skill Set is $1500 per person, for either workplace-based delivery OR Online
  • Quality Service Skills do not offer or have access to VET Student Loans..
  • The cost for RPL starts at $200 per Unit of Competency. See the RPL Learner Instructions for more information
  • Please see our Fees & Charges page for further detail, and information on payment methods, payment plans, refunds and fee collection/protection.
  • Group prices can be negotiated on enquiry.
  • Corporate prices are also available upon enquiry if you would prefer the training delivered in your workplace.