Quality Service Skills delivers the following courses:

BSB50920 Diploma of Quality Auditing
and units from the Diploma
Safe Food Handling
Responsible Service of Alcohol
Provide First Aid
Provide CPR
BSB50420 Diploma of Leadership and Management
Skill Sets from the BSB50920 Diploma of Quality Auditing
CHC41215 Certificate IV in Career Development

BSB50420 Diploma of Leadership and Management 

The Diploma of Leadership and Management reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

There are 12 Units of Competency, including six (6) Core Units:

  • BSBCMM511 Communicate with influence
  • BSBCRT511 Develop critical thinking in others
  • BSBLDR523 Lead and manage effective workplace relationships
  • BSBOPS502 Manage business operational plans
  • BSBPEF502 Develop and use emotional intelligence
  • BSBTWK502 Manage team effectiveness

And six (6) elective units. More information about electives can be found on the tab below.


Learning is completed online via the Learning Management System.

Monthly workshops are held via Zoom, Teams or Skype.

Learners can choose between hard copy resources, with online assessment; or fully online resources.

Assessments include written activities and projects completed in a self-paced timeframe.

There are no pre-requisite requirements to complete the Diploma of Leadership and Management.

All learners are required to complete a Pre-Training Language, Literacy and Numeracy Assessment prior to enrolment.

This assessment confirms you are enrolling into a course that suits your needs and abilities.

  • The BSB50420 Diploma of Leadership and Management is Nationally Recognised Training
  • Please see our Nationally Recognised Training page for more information
  • The price for the BSB50420 Diploma of Leadership and Management is $3000
  • QSS offers Payment Plans, credit card, direct debit, Quick-A-Pay, BPay and PayPal

6 electives are required, of which four (4) must be selected from the list below:

  • BSBCMM412 Lead difficult conversations
  • BSBCRT512 Originate and develop concepts
  • BSBFIN501 Manage budgets and financial plans
  • BSBFIN502 Manage financial compliance
  • BSBHRM522 Manage employee and industrial relations
  • BSBHRM524 Coordinate workforce plan implementation
  • BSBHRM531 Coordinate health and wellness programs
  • BSBLDR521 Lead the development of diverse workforces
  • BSBLDR522 Manage people performance
  • BSBOPS501 Manage business resources
  • BSBOPS503 Develop administrative systems
  • BSBOPS504 Manage business risk
  • BSBOPS505 Manage organisational customer service
  • BSBPEF501 Manage personal and professional development
  • BSBSTR501 Establish innovative work environments
  • BSBSTR502 Facilitate continuous improvement
  • BSBSTR503 Develop organisational policy
  • BSBSUS511 Develop workplace policies and procedures for sustainability
  • BSBTWK501 Lead diversity and inclusion
  • BSBTWK503 Manage meetings
  • BSBWHS432X Contribute to organisational mental health response in the context of disruptive events
  • BSBWHS521 Ensure a safe workplace for a work area
  • BSBXBD501 Develop big data strategy
  • BSBXCM501 Lead communication in the workplace
  • BSBXDB501 Support staff members with disability in the workplace
  • BSBXDB502 Adapt organisations to enhance accessibility for people with disability

The units in maroon are recommended units, however individual learners can choose electives to suit their needs. 

The remaining two (2) units can be chosen from the units above, or from any currently endorsed Training Package at Certificate IV level or above.