• Self-paced Online Delivery & Workshops (combination)
  • Access to our Learning Management System
  • Can commence one unit of competency at a time (or more)
  • Supplemented by quarterly Skype or Teams contact to assist with underpinning skills and knowledge development
  • Calls are scheduled at flexible dates/times to suit learner attendance
  • Workplace visits for additional support if required
  • Unlimited phone call and/or email support by your trainer.

Delivery formats include either Online or Workplace delivery

• Can be scheduled for suitable days and times with a minimum of 6 participants
• Unlimited phone call and/or email support by your trainer.
• Skype sessions as required

• Assessment for this program incorporates:
  • Written activities
    • Questions which relate to the underpinning knowledge of the unit (information found in the Learner Guide)
    • Questions which require some independent research to build on your skills and knowledge
  • Final Project (for each unit competency)
  • And a final project and Skype or face-to-face presentation of your Audit Plan (for BSBAUD411, BSBAUD511, BSBAUD512 & BSBAUD512)
  • All students must prepare for, participate in and report on two quality audits. These can be audits in your workplace (with evidence provided to confirm your participation) or audits that are based on scenario’s and simulations if you are not currently working in quality or compliance.
  • Assessment Overview for Online

• A Diploma level qualification takes a minimum of 12 months to complete for learners with no prior experience or knowledge of auditing, compliance or continuous improvement activities.
• Quality Service Skills completes an individual Learner Profile with each learner prior to enrolment, to gain an understanding of your prior skills and experience. This helps us to determine appropriate time-frames for completion of all study based on your needs and abilities.
• The above time-frames include all training, assessment and workplace and/or placement observations.
• There are no pre-requisite units of competency to undertake this program
• Whilst it is preferable that the participants have the ability to access workplace documentation to assist with their assessments, it is not a formal requirement and Quality Service Skills can assist you to source sample templates, reports and audit plans.
• A pre-enrolment interview and Language, Literacy and Numeracy Assessment is required to be undertaken by each participant, to ensure that this is the right course for you to complete, and to determine that you are able to undertake Assessments at AQF 5 (Diploma) level. Enquiries by phone are also welcome. Please see our Student Information page for more information on these requirements.

• Carli Lamb is an experienced Auditor and holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment.  Carli has worked as an Auditor since 2006, first with QICSA (now QIP) under the peer review model, progressing to Audit Team Leader and then in 2017 with Quantum Certification Services.  At Quantum Carli undertook around 70+ audits, most of them NDIS audits and almost all as Lead Auditor.Carli has also worked as a Consultant, preparing many organisations for their audits and is familiar with many standards including but not limited to the NDIS Practice Standards, VRQA Minimum Standards, Child Safe Standards, Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, National Standards for Disability Services, Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits.  Risk management is Carli’s specialist area and she has completed an Advanced Diploma of Governance, Risk and Compliance.
• Jackie Moriarty holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment, and has over 14 years’ experience in the training industry. Her Quality Auditing and Compliance experience includes preparation for and participation in federal and state-based funding and contractual compliance audits including: Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, National Standards for Disability Services, Department of Ageing (Commonwealth Home Support Program), Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits, ASQA Re-Registration & Addition to Scope (Standards for Registration 2015), Victorian Registration & Qualifications Authority, QLD Department of Education User Choice, Skills Tasmania AVETMISS Compliance, Department of Employment jobactive ‘Quality Assurance Framework’, Department of Innovation Skills for Education and Employment Program, Victorian State Government (HESG – contractual compliance, business process, evidence of eligibility, evidence of participation), Department of Employment (NEIS Program), NSW Smart & Skilled Funding …….just to name a few. Jackie’s experience and knowledge ensures this training program is relevant and tailored to suit your individual needs.

If you have experience in auditing, compliance and continuous improvement activities, you may like to have those skills formally recognised through a Recognition of Prior Learning (RPL) Process.

Quality Service Skills offers RPL for 8 units of competency within the BSB50920 Diploma of Quality Auditing.

Participants who are deemed competent through the RPL process are awarded either a Nationally Recognised Statement of Attainment or a full Certificate.

See our RPL page for more information, contact Jackie or submit an Enquiry Form on the home page.

• The cost of the Diploma of Quality Auditing is $ 3500 per person, for either workplace-based delivery OR Online
• Quality Service Skills do not offer or have access to VET Student Loans..
• The cost for RPL starts at $200 per Unit of Competency. See the RPL Learner Instructions for more information
• Please see our Fees & Charges page for further detail, and information on payment methods, payment plans, refunds and fee collection/protection.
• Group prices can be negotiated on enquiry.
• Corporate prices are also available upon enquiry if you would prefer the training delivered in your workplace.

• The BSB50920 Diploma of Quality Auditing is Nationally Recognised Training
• Please see our Nationally Recognised Training page for more information

Elective units must include two (2) from Group A, and two (2) from Group B:

Group A – Audit and Compliance

• BSBAUD412 Work within compliance frameworks
• BSBAUD514 Interpret compliance requirements
• BSBAUD515 Evaluate and review compliance
• BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements
• BSBAUD601 Establish and manage compliance management systems

Group B – Transferable Skills

• BSBCMM511 Communicate with influence
• BSBCRT511 Develop critical thinking in others
• BSBDAT501 Analyse data
• BSBINS501 Implement information and knowledge management systems
• BSBINS502 Coordinate data management
• BSBLDR522 Manage people performance
• BSBOPS504 Manage business risk
• BSBPEF501 Manage personal and professional development
• BSBPMG532 Manage project quality
• BSBSTR502 Facilitate continuous improvement
• BSBSUS511 Develop workplace policies and procedures for sustainability
• BSBTWK502 Manage team effectiveness

The remaining four units can be from:

• Group A or Group B above
• Up to two (2) units can be from a Certificate IV level in any currently endorsed Training Package (for example, from Community Services, Business, Training & Education)
• Up to four (4) units can be from a Diploma of Advanced Diploma level in any currently endorsed Training Package (for example, from Community Services, Business, Training & Education)

The units in maroon above are the recommended units of Quality Service Skills, based on years of experience working in compliance and quality;  however each learner can choose their own electives to suit their individual needs.

Would you like to undertake accredited training but don’t have time to attend classes? Our online Learning Management System is an alternative method of completing your studies:

• Suits those who can commit to self-paced study and submission of assessments
• Trainer support via phone calls and emails outside of study time plus one workplace visit included
• Face-to-face visits can be coordinated upon request
• Online login provided for access to Learning Management System
• Can commence one Unit at a time
• Assessments designed to work for both individual units, or as a skill set (the final assessment project ‘flows’ from one unit to the next – no duplication)

See more information on our Online Learning page

• The Units of Competency listed in this program are Nationally Recognised Training
• Please see our Nationally Recognised Training page for more information

• Assessment for the individual Units of Competency incorporates:
  • Written activities
    • Questions which relate to the underpinning knowledge of the unit (information found in the Learner Guide)
    • Questions which require some independent research to build on your skills and knowledge
  • Final project

• There are generally no pre-requisite requirements to complete individual units of competency, however QSS will contact you to advise if you choose a unit that does have a pre-requisite
• Whilst it is preferable that the participants have the ability to access workplace documentation to assist with their assessments, it is not a formal requirement and Quality Service Skills can assist you to source sample templates, reports and audit plans.
• A pre-enrolment interview and Language, Literacy and Numeracy Assessment is required to be undertaken by each participant, to ensure that this is the right course for you to complete, and to determine that you are able to undertake Assessments at AQF 5 (Diploma) level. Enquiries by phone are also welcome. Please see our Student Information page for more information on these requirements

• Jackie Moriarty holds a Diploma of Quality Auditing and a Certificate IV Training & Assessment, and has over 12 years’ experience in the training industry. Her Quality Auditing and Compliance experience includes preparation for and participation in federal and state-based funding and contractual compliance audits including: Victorian Department Health & Human Services (Human Service Standards), National Standards for Mental Health Services, Department of Ageing (Commonwealth Home Support Program), Quality Management (ISO9001:2008 and ISO9001:2015) Accreditation, Surveillance and Site Audits, ASQA Re-Registration & Addition to Scope (Standards for Registration 2015), Victorian Registration & Qualifications Authority, QLD Department of Education User Choice, Skills Tasmania AVETMISS Compliance, Department of Employment jobactive ‘Quality Assurance Framework’, Department of Innovation Skills for Education and Employment Program, Victorian State Government (HESG – contractual compliance, business process, evidence of eligibility, evidence of participation), Department of Employment (NEIS Program), NSW Smart & Skilled Funding …….just to name a few. Jackie’s experience and knowledge ensures this training program is relevant and tailored to suit your individual needs.

If you have experience in auditing, compliance and continuous improvement activities, you may like to have those skills formally recognised through a Recognition of Prior Learning (RPL) Process.

Quality Service Skills offers RPL in all units within the BSB50920 Diploma of Quality Auditing as per www.training.gov.au

Participants who are deemed competent through the RPL process are awarded a Nationally Recognised Statement of Attainment.

See our RPL page for more information, contact Jackie or submit an Enquiry Form on the home page.

• The cost for the Lead Auditor Skill Set (4 units) is $1500.
• Individual units of competency are price upon application.
• The cost for RPL starts at $200 per Unit of Competency. See the RPL Learner Instructions for more information
• Please see our Fees & Charges page for further detail, and information on payment methods, payment plans, refunds and fee collection/protection.
• Group prices can be negotiated on enquiry.

Units of Competency that can be completed individually include:

Group A – Audit and Compliance

• BSBAUD412 Work within compliance frameworks
• BSBAUD514 Interpret compliance requirements
• BSBAUD515 Evaluate and review compliance
• BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements
• BSBAUD601 Establish and manage compliance management systems

Group B – Transferable Skills

• BSBCMM511 Communicate with influence
• BSBCRT511 Develop critical thinking in others
• BSBDAT501 Analyse data
• BSBINS501 Implement information and knowledge management systems
• BSBINS502 Coordinate data management
• BSBLDR522 Manage people performance
• BSBOPS504 Manage business risk
• BSBPEF501 Manage personal and professional development
• BSBPMG532 Manage project quality
• BSBSTR502 Facilitate continuous improvement
• BSBSUS511 Develop workplace policies and procedures for sustainability
• BSBTWK502 Manage team effectiveness